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User ticketing/support system
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Kozuch
Joined: 06 Mar 2006
User ticketing/support system
Posted:04 Mar 2007 (01:47 UTC)
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{quote format_guid="bbcode" comment_id="5068" user="Kozuch"}Hi, I am pretty much looking for a user ticketing/overall support solution in bitweaver. I have looked into galaxia a litte, but I am not sure it would be the best way to develop a good support system (emailing, auto-responders etc.). Althoug there for sure would be ways how to develop user support through the current bitweaver features (forum, user messages), maybe a full "SupportPackage" solution would be better. I found following FOSS to possibly integrate with bitweaver so far: - [url=http://www.osticket.com]osTicket[/url] - [url=http://www.phpsupporttickets.com]PHP Support Tickets [/url] - [url=http://www.phpmyfaq.de]phpMyFAQ[/url] Nice info too: [url=http://www.opensourcehelpdesklist.com]Open Source Help Desk List[/url].{/quote}
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